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RESPONSIVENESS TO QUALITY MANAGEMENT SYSTEM ISO9001 IN A HIGHER PUBLIC INSTITUTION IN MOROCCO: AN INTERNAL ACTORS PERSPECTIVE


 
Dublin Core Éléments de métadonnées PKP Métadonnées pour ce document
 
1. Titre Titre du document RESPONSIVENESS TO QUALITY MANAGEMENT SYSTEM ISO9001 IN A HIGHER PUBLIC INSTITUTION IN MOROCCO: AN INTERNAL ACTORS PERSPECTIVE
 
2. Créateur Nom de l'auteur, affiliation, pays ABDELADEL ALAMI; Faculty of Educational Sciences, Mohammed V University of Rabat; MAROC
 
3. Sujet Discipline(s)
 
3. Sujet Mot(s)-clé(s) Quality Assurance - ISO 9001 - Organizational Learning - Higher Education
 
4. Description Résumé

The purpose of our study is to explore responsiveness of the quality management system (QMS) ISO9001 internal actors (mainly staff and students) to its dimensions in general and to the teaching process in particular. Our interest in this matter arises from its importance as well as the shortage of studies in this regard.

A qualitative study was based on a case analysis. 23 interviews were conducted with employees and students as well as a documentation analysis.

The results show heterogeneity of attitudes towards the dimensions of QMS ISO9001: A tendency to see positive effects from staff's side and a lack of commitment on the part of the students.
 
5. Éditeur Agence organisatrice, lieu
 
6. Contributeur Commanditaire(s)
 
7. Date (AAAA-MM-JJ) 26-02-2020
 
8. Type Statut & genre Article évalué par les pairs
 
8. Type Type
 
9. Format Format de fichier PDF
 
10. Identifiant URI https://revues.imist.ma/index.php/REMAREM/article/view/19760
 
10. Identifiant Digital Object Identifier (DOI) https://doi.org/10.48376/IMIST.PRSM/remarem-v12i1.19760
 
11. Source Titre de revue/conférence; vol., no. (année) Revue Marocaine de Recherche en Management et Marketing; Vol. 12, No 1 (2020): JANVIER-JUIN 2020
 
12. Langue Français=fr fr
 
13. Relation Fichiers supp.
 
14. Couverture Localisation géo-spatiale, période chronologique, échantillon de recherche (sexe, âge, etc.)
 
15. Droits Droit d'auteur et autorisations Tous droits réservés (c) 2020 Revue Marocaine de Recherche en Management et Marketing