LE MANAGEMENT TOTAL DE QUALITE ET PERFORMANCE ORGANISATIONNELLE : UNE REVUE DE LITTERATURE ET ESSAI D’ANALYSE

Mohamed Mohyieddine El MOKHTARI, Fatiha REGRAGUI

Résumé


The globalization of the economy is pushing companies in all sectors of activity to look for new ways to improve their performance and to better meet the expectations and requirements of their customers. TQM (Total Quality Management) is considered as a quality improvement method for the management of the whole company, which aims at improving organizational performance in terms of customer satisfaction, profitability, quality and productivity. This article presents an exploratory study based on literature research. We will present TQM (Total Quality Management) as well as organizational performance, the different positions of the researchers and their developments as well as a review of the literature on the relationship between TQM and organizational performance.


Mots-clés


Total Quality Management, Customer satisfaction, Organizational performance.

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DOI: https://doi.org/10.48382/IMIST.PRSM/regs-v1i35.30701



ISSN : 2458-6250

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