Special handling and container terminals operations productivity: An exploratory study of a large container terminal in Morocco.

Abstract

Utilizing an action research methodology, the present paper aims to offer insights into the matter of special handling and its impact on the productivity of container terminals. Through an exploratory qualitative empirical phase, we seek to establish an empirical model that elucidates the factors that influence the utilization of special handling by container terminals. Based on the research findings, it can be concluded that achieving favorable productivity outcomes is dependent on various critical factors such as safety, the category of the container (Transshipment or Export), training of handling agents, as well as the experience and coordination of the team, all of which require robust managerial support.