The decision-making process for outsourcing in public industrial offices in Morocco



This work concerns the study of the decision-making process of outsourcing in Moroccan offices. He is interested in raising and analyzing all the factors that influence the decision to outsource in the public context. First, we focus on the development of the conceptual framework dealing with the foundations of the concept of outsourcing according to public logic in particular. Then, we present our empirical study in order to meet our objective. After a first contextualization study, we present the results obtained from a study of multiple cases, carried out with five Moroccan offices with commercial and industrial activity. 

Two levels of results raised. In terms of outsourcing practices, our study highlights the implementation of “classic” outsourcing and “strategic” outsourcing aimed at achieving three goals (institutional compliance and legitimacy, economic and financial efficiency and organizational efficiency) pursued by the offices studied, being in harmony with the pillars of public logic. Then, at the level of the decision-making phase of outsourcing, this work highlights endogenous factors (cost constraints, resource constraints, flexibility constraints, organizational strategy and organizational culture) and exogenous institutional factors (pressures regulatory and financial pressures) as determinants of the design of the outsourcing decision-making process in the offices studied. 




Outsourcing practices, decision-making, new public management, industrial offices, multiple cases study, qualitative research.

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