| Brief description |
<p>Electonic mail became the most commonly used means of communication in companies for the first time in 2007 and has replaced traditional tools such as postal mail, the fax and the telephone<a title="" href="file:///C:/Users/ENCG/Documents/Recherche/Ma%20Revue/Soumissions/1er%20numero/Articles%20accept%C3%A9s/Choice%20use%20and%20appropriation%20of%20email.doc#_ftn1"><sup><sup>[1]</sup></sup></a>. Curiously, there is little research dealing specifically with the subject (Weber, 2004). Even where research has been carried out, results are often contradictory in terms of the context and subjects under review.</p><p>The aim of this paper is to examine changing trends in the choice, the use and the appropriation of e-mail. We carried out a qualitative framework in a multinational company. The main premise is that e-mail is a ubiquitous technology which needs to be used judiciously and efficiently, as “productive” use would appear to depend on its specific features being appropriated correctly. Our paper attempts to provide researchers with a first step towards a more comprehensive model, stressing the role played by perception. Our results have also given practitioners a better understanding of problems in organizations caused by intensive e-mail use and of its impact on collaboration and productivity. More questions need to be asked on its real use in situ, especially with its increasing presence in mobile telephones.</p><div><br clear="all" /><hr align="left" size="1" width="33%" /><div><p><a title="" href="file:///C:/Users/ENCG/Documents/Recherche/Ma%20Revue/Soumissions/1er%20numero/Articles%20accept%C3%A9s/Choice%20use%20and%20appropriation%20of%20email.doc#_ftnref1">[1]</a> According to a study carried out by the Datamonitor group in 524 companies.</p></div></div> |